Privacy Policy

1. Information We Collect

1.1 Information you provide voluntarily: when you contact us by email, engage in business cooperation with us, or actively submit information while using our products (such as your name, contact details, or requirement descriptions).

1.2 Information generated during use: to improve product experience, our products may collect anonymized device information and usage statistics (such as device model, OS version, crash logs). Such information is not used to identify you personally.

1.3 Our official website has no user account system and does not actively collect personally identifiable information from visitors.

2. How We Use Information

We use collected information only in the following scenarios:

2.1 To respond to your inquiries and cooperation requests, and to fulfill contractual service obligations;

2.2 To improve and optimize our Products and Services, including troubleshooting and experience analysis;

2.3 To fulfill obligations required by laws and regulations.

3. Storage & Protection

3.1 We adopt reasonable technical and managerial measures to protect information security and prevent loss, misuse, unauthorized access or disclosure.

3.2 We retain your personal information only for the period necessary to achieve the purposes described in this policy, unless otherwise required by law.

4. Sharing & Disclosure

We do not sell your personal information to any third party. Information may be shared or disclosed only in the following circumstances:

4.1 With your explicit consent;

4.2 Where necessary to complete a service, provided the third party has committed to confidentiality obligations (e.g., cloud infrastructure providers);

4.3 Pursuant to mandatory requirements of laws, regulations, judicial or administrative authorities.

5. Your Rights

You have the right to access and correct your personal information held by us, and to request its deletion. To exercise these rights, please contact us using the details at the end of this policy; we will respond within a reasonable period.

6. Protection of Minors

Our Products and Services are primarily intended for adult users and business customers. We do not knowingly collect personal information from minors under the age of 14.

7. Updates to This Policy

We may revise this policy from time to time. The updated policy will be published on this page with the effective date noted as “Last updated.” For material changes, we will notify you by more prominent means.

8. Contact Us

If you have any questions, comments or complaints regarding this policy or the protection of personal information, please contact us:

Company: 深圳市觅知智能科技有限公司 (Shenzhen Mizhi Intelligence Technology Co., Ltd.)

Email: contact@mizhismart.com